Many
have been complaining that senior officials from public bodies and
government agencies are too slow to respond to the needs of the public.
This is despite being "
in compliance with the Government’s Key Performance Index (KPI)".
Presumably, this
Key Performance Index
is to present to themselves how good they are and therefore it means that they
deserve bonuses and raises while they go out playing yet another round
of golf:
 |
| "We're so
good we announce an index saying that we perform well! And because we
perform well, we give ourselves bonuses and raises!" *crappy high five* |
Most common complaints are that some senior
officials' signatures are required in several important documents, but
because they are seldom around, these officers are either always
“
outstation”, “
tied-up in meetings” or “
on leave”.
Also
common complaints include the District Office, Miri City Council,
Natural Resources and Environment Board and Environment Department were
labelled being too slow to perform their service. On top of that, the
police, Road Transport Department, Public Works Department, Drainage
and Irrigation Department, National Registration Department, Welfare
Department, Miri Hospital, and pretty much everything else, were cited as “
struggling to improve”.
Some of these complaints appeared on the state PAS website.
The
hardest hit are the people who come to these departments from the rural
areas, seeking signatures of senior officers to endorse forms related
to statutory declaration, but are then told that these officials are not
in. The counter personnel would often give excuses, saying that these
officers are either out for meetings or on leave and telling the
visitors to come back another day. Because transportation to and fro from rural areas are needlessly complicated, requiring 4x4s, boats, planes, bicycles, hiking, jumping through fire hoops and outrunning rolling boulders, this can be a costly affair.
“
This sort of
pathetic service is causing a lot of hardship to the people, especially
those who have to spend a lot of money just to travel to the city and
get their documents signed,” according to the party’s deputy state
commissioner Jofrie Jaraiee.
So, on the opposite end
of the (weighing) Scale (pun CLEARLY intended HAHAHAR) when asked for comments,
Assistant Communications Minister and Senadin assemblyman Datuk Lee Kim
Shin assistingly communicated that while he would not respond to complaints posted by PAS, he
would speak to the heads of various departments mentioned to determine
the truth.
Naturally the Yes Men are going to say, "
huh we haven't heard of such complaints-clearly PAS must be lying and making up stories", and then proceed to give themselves crappy high-fives and more bonuses and raises.
 |
| Crappy High-Five!! |
 |
| "Crappy high-five all around everybodee!" |
http://www.thestar.com.my/News/Community/2013/12/27/Officials-nowhere-to-be-seen-Not-in-in-meetings-and-on-leave-among-top-public-complaints/
